Training That Sticks.
Not Slides Nobody Reads.
Most CRM training is a one-day event. By Friday, 80% of it is forgotten. We build training around your team's actual roles, real data, and real workflows, then we follow up.
Why Most CRM Training Doesn't Work
Generic content
Off-the-shelf training uses demo data and fictional scenarios. Your team can't relate it to their actual job.
No follow-up
A one-day session with no reinforcement produces a 70% knowledge drop within a week (Ebbinghaus Forgetting Curve, 1885).
Wrong audience
Training everyone the same way ignores that a sales rep and an ops manager need completely different things from the same system.
How We Train Differently
Role-based
Built around what each team member actually does in Dynamics 365
Real data
Trained on your live environment, not a generic demo
Embedded in workflow
Every scenario mirrors a real task your team faces daily
Followed up
30-day check-in to reinforce learning and catch regression
How Training Is Delivered
On-site workshops
We come to you. Full or half day. Maximum 12 participants per session.
Remote sessions
Live, interactive, screen-share led. Recorded for reference. No limit on participants.
Train the trainer
We train your internal champion to deliver ongoing adoption support.
Choose Your Training Track
Training Questions, Answered
Book a Training Needs Assessment
Tell us who needs training, what they use Dynamics 365 for, and what's not working. We'll scope a training plan that actually produces lasting change.
Written and maintained by Martin Prosser, Microsoft Dynamics 365 specialist with over a decade of hands-on experience. Last reviewed: February 2026.